Frequently Asked Questions

About the Book

What is Say It Right, Every Time? It's a practical, word-for-word phrase guide for the conversations most of us dread — speaking up at work, setting boundaries with family, disagreeing without a fight, and saying no without the guilt. It's organised by situation so you can find the right script in seconds.

Is it a physical book or an ebook? It's a physical paperback, shipped to your door with tracking.

Who is it for? Anyone who rehearses conversations in advance, replays them afterwards, or freezes in the moment — from workplace communication to family and everyday situations. It also makes a thoughtful gift.

Ordering & Payment

How do I place an order? Add the book to your cart and complete checkout. You can check out as a guest or create an account to track your orders.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

What currency will I be charged in? Our store operates in Australian dollars (AUD). If you're shopping from another country, prices may be shown and charged in your local currency at current exchange rates.

Is this a subscription? No — every order is a one-time purchase. No auto-billing, ever.

Shipping

How much is shipping? Within Australia: Standard $7.95 and Express $11.89. International: $13.99 AUD flat, worldwide. Exact rates and any free-shipping offers are shown at checkout.

How long does delivery take? Orders are processed within 1–3 business days. Within Australia, allow 5–8 business days for Standard and 2–4 for Express. International orders typically arrive within 10–20 business days depending on destination and customs.

How can I track my order? Every order ships with tracking — you'll receive your tracking link by email as soon as it's on the way.

Returns & Money-Back Guarantee

What is your return policy? We offer a 30-day money-back guarantee. Items can be returned within 30 days of purchase for a full refund — they must be in original, resellable condition. Your rights under the Australian Consumer Law always apply for faulty products. See our Return Policy for full details.

How do I start a return? Contact us via our Contact page with your order number and we'll send return instructions.

Contact

How do I contact customer support? Use the form on our Contact page and The Foundry Shop team will get back to you within 24–48 hours.